Terms of Service

(Effective August 28, 2025)

These terms and conditions of use (“Terms of Service” or “Terms”) govern your use of the online interfaces and digital properties (e.g., websites and mobile applications) owned and controlled by Enhance.MD, LLC (“Enhance,” “we,” “our,” or “us”), including the https://www.enhance.md website (our “Website”).

The Website provides access to consultations by licensed professionals, prescription medicine services, laboratory testing, over-the-counter supplements, and related health services (collectively, the “Services”). Your compliance with these Terms of Service is a condition to your use of our Website and Services. If you do not agree to be bound by these Terms, promptly exit the Website. Please also consult our Privacy Policy for a description of our privacy practices and to learn more about how we collect, use, and protect your personal data.

1. Your Relationship with Enhance

The Website is available only to individuals located in states where we make Services available, who are at least eighteen (18) years of age, and who accept these Terms. The Services are subject to applicable state regulations and may change over time.

The Website provides access to:

Prescription fulfillment services offered by Rite-Away Pharmacy, Vios Compounding Pharmacy, TruMedsRx and other licensed pharmacies (our “Pharmacy Partners”). See below for the contact information for each Pharmacy Partner.

Laboratory services from certain laboratories (the “Labs”)

Healthcare services via telehealth through the medical practices Enhance Wellness, PC, EnhanceMD CA, PC and iThriveMD, PC (the “Medical Groups”)

Medical Groups employ or contract with U.S.-licensed healthcare providers (“Providers”). These third parties are independent professionals solely responsible for your care. By using the Website, you acknowledge that Enhance is not a healthcare provider, does not practice medicine, and does not control or interfere with any professional judgment.

By accepting these Terms, you also consent to receive communications from the Medical Groups, Providers, Pharmacy Partners, and Labs, including transactional and marketing text messages (see Section 26).

2. AI-Powered Communications – No Medical Advice

We may use artificial intelligence (AI) tools to facilitate certain communications, such as appointment reminders, personalized health suggestions, or follow-up messages. AI communications are not a substitute for professional medical advice, diagnosis, or treatment.

Only licensed Providers (not AI systems) can give you medical advice or prescribe treatments. You should not rely on AI messages for urgent or critical health decisions. Always contact a qualified healthcare professional with any medical concerns.

3. Your Financial Responsibility

You agree that Services are provided on a cash-pay basis and are not billable to federal or state healthcare programs (e.g., Medicare, Medicaid). You have sole responsibility for all costs associated with Services and products obtained through our Website.

4. Not for Emergencies

Do not use the Website for medical emergencies. If you have a medical emergency, call 911 immediately.

5. HIPAA, Privacy, and Data Use

We comply with applicable privacy laws, including the Health Insurance Portability and Accountability Act of 1996 as amended and its regulations (“HIPAA”) where it applies to us in our role as a business associate of healthcare providers. We maintain Business Associate Agreements (BAAs) with all third parties that create, receive, maintain, or transmit PHI on our behalf, including pharmacies, labs, and telehealth groups. Patients (including you) retain all rights under HIPAA, including the right to access, amend, and receive an accounting of disclosures of their PHI. The Medical Groups also maintain BAAs with third parties as required under HIPAA.

FTC/HHS Tracking Policy Compliance (2025 Update) – We do not use tracking technologies on pages containing Protected Health Information (PHI) unless configured in compliance with HHS/FTC guidance. We do not and will not sell PHI to or share PHI with advertisers.

You can review our full privacy practices in our Privacy Policy at https://enhance.md/privacy-policy/

6. Services Provided

The Website and its content (excluding Provider-delivered Services) are for informational purposes only. They are not a replacement for in-person medical care.

7. Subscription, Payments, and Cancellations

Your subscription will auto-renew unless canceled before the next billing cycle. Full subscription and payment terms are provided at checkout.

8. Third-Party Goods and Services

Third-Party Goods and Services provided through the Website (including prescriptions, labs, and devices) are subject to the third parties’ own terms. We are not responsible for their performance.

9. SMS Consent

By providing your phone number, you consent to receive recurring automated marketing and transactional text messages from Enhance at the number provided. Messages may include personalized offers, cart reminders, appointment confirmations, and service updates. Message frequency varies. Messages may be sent via an automatic telephone dialing system to the mobile number you provided during sign-up.

Message frequency may vary depending on your interactions with us. Additional mobile messages may be sent periodically based on your activity, preferences, and engagement with our services. Message and data rates may apply. Please contact your mobile provider for details on your pricing plan. Mobile carriers are not liable for delayed or undelivered messages. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase.

10. License and Access

We grant you a limited, non-exclusive, non-transferable license to use the Website for personal, non-commercial purposes, subject to these Terms.

11. Dispute Resolution; Arbitration Agreement

Any disputes will be resolved by binding arbitration in San Diego, California, except where prohibited by law or eligible for small claims court. By agreeing to these Terms, you waive your right to a jury trial or class action participation.

12. Limitation of Liability

To the fullest extent permitted by law, you agree Enhance, the Medical Groups, Providers, and our partners will not be liable for indirect, incidental, special, or consequential damages.

13. Changes to Terms

We may revise these Terms at any time. The “Effective Date” will indicate the latest version. Continued use of the Website after updates constitutes acceptance of the Terms.

Contact Information:

Enhance.MD LLC

16192 Coastal Highway

Lewes, Delaware 19958

Phone: 888-299-5088 Email: support@enhance.md

PHARMACY PARTNERS:

Rite-Away Pharmacy https://www.riteawaypharmacy.com/

877-254-8507 riteawaysprx@drxapp.com

2235 Thousand Oaks Dr, Suite 102

San Antonio, TX 78232

Vios Compounding Pharmacy https://www.vioscompounding.com/

800.518.9831 info@vioscompounding.com

31035 Schoolcraft Rd

Livonia, MI 48150

Beauty Empower Rx, LLC dba TruMedsRx https://trumedsrx.com/

833-580-8777 support@trumedsrx.com

3545 Chain Bridge Road Suite 102,

Fairfax, Virginia 22030