Shipping And Return Policy
*All orders must be reviewed by a medical provider prior to processing and shipping. This may cause delays to the standard anticipated shipping delivery timeframe.
In addition, if phone numbers, emails, or addresses are entered incorrectly, this could cause a further delay. Thank you for your understanding, quality service and patient care are our utmost priorities.
We cannot guarantee packages will arrive within the given timeframe. If your package has not arrived when expected, we recommend you contact the United States Postal Service as we do not have control of the package once it has been securely given to them for shipment.
Please expect longer shipping times during promotions and during the month of December, when the volume of mail handled by the USPS is significantly higher and may affect delivery time. We also recommend having items delivered to an indoor location or one where mail will be collected promptly, as extreme cold can damage products.
Your Shipping Costs
We offer flat-rate First-Class shipping for $4.95 for orders with a subtotal under $50 and free shipping with subscription products shipped within the Continental United States.
Out of Stock Items
We’ll notify you via email if an item from your order is out-of-stock. Any out-of-stock items will ship separately once they become available, typically within 10 business days. There are no additional shipping charges. If you have questions, please contact Customer Support.
If you are not satisfied with any products you have purchased at Enhance.MD (exceptions apply), you must contact us within 14 days of your shipment receipt date prior to sending the items or we will be unable to accept the return. For a full refund of the product price, items must be in their original unopened, unused, and undamaged packaging. If the product has been opened, used, or damaged you may return it for a 50% restocking fee. Customers are responsible for the return shipping fees and must include tracking information.
Unfortunately, we do not accept returns on prescription products, and under federal law, cannot be returned for any reason. If you have any issues or concerns with the quality of the specific prescription product you purchased, you may contact our customer service line to schedule a call with a medical provider.